Marketplace Setup
Spaces starts with the marketplace organization. This is where an operator prepares a co-working or marketplace business for customers.
Organization Entry
Open your marketplace organization when you need to manage public selling, operator bookings, products, or payment setup.
If you cannot see the organization, check that you signed in with the right account and have the right operator access.
Add A Marketplace Organization
Use the add-marketplace flow when you need to create a marketplace organization. This is different from creating a private Teams organization.
Admin And Setup Pages
Admin and setup pages control organization-level marketplace behavior. Use them carefully because they can affect what customers see.
Marketplace setup may include public profile information, selling readiness, and other operator-owned settings.
Microsoft Teams Marketplace Setup
Spaces also has Microsoft Teams routes for operator workflows. They help operators work from Microsoft Teams when the integration is enabled.
Expected Result
After setup, the organization should be ready for locations, resources, products, bookings, payments, and customer-facing marketplace work.
When To Use Another App
Use Customer Help to book as a customer. Use Teams Help to manage private organization work that is not sold on the marketplace.
Marketplace Setup Checklist
Before customers can use your marketplace, check:
- organization name and public identity
- public location details
- products that customers can understand
- availability for the resources you want to sell
- payment setup where required
- refund and cancellation expectations
- support contact or process
- whether integrations are needed
Do not publish a product until the related location and resource setup are clear.
Public Information
Marketplace setup may affect what customers see. Keep public information simple and accurate.
Good public information tells customers:
- where the space is
- what they can book
- when it is available
- what rules apply
- what to expect after they book
Avoid internal names that customers will not understand.
Operator Readiness
An operator is ready when the team knows how to handle:
- new customer bookings
- subscription renewals
- cancellations
- refund requests
- payment setup questions
- support messages
- location or resource changes
Spaces Help explains where the work belongs. Your organization still owns the final operating process.
Setup Problems
| Problem | What to check |
|---|---|
| Customers cannot find the marketplace | Check public setup and whether the organization is ready to publish. |
| Products are visible but cannot be booked | Check availability, resources, product rules, and payment setup. |
| The wrong location is shown | Check the product’s location/resource connection. |
| Microsoft Teams opens the wrong operator page | Check organization context and signed-in account. |
| Setup looks complete but bookings fail | Check product rules, resource availability, and payment setup. |