Spaces Troubleshooting
Use this page when marketplace operator work does not behave as expected.
Customers Cannot Book A Product
Check:
- Is the product published or ready?
- Is the product connected to the right location or resource?
- Is the resource available?
- Are product rules blocking the selected time?
- Is payment setup complete where required?
- Is the customer using the Customer app, not an operator page?
A Product Is Missing From The Marketplace
Check:
- organization context
- product status
- location connection
- resource connection
- public setup
- whether the product is meant to be public
A Booking Looks Wrong
Check:
- customer
- product
- location
- resource
- date and time
- status
- payment or fulfillment signal shown by the app
If the booking was created from a subscription, open the subscription too.
A Subscription Looks Wrong
Check:
- recurring schedule
- current status
- related booking records
- product availability
- payment state
- cancellation or renewal information
Subscriptions can affect future work. Do not judge the subscription from one booking alone.
Refund Action Is Missing
Common reasons:
- the booking is not eligible
- payment was not confirmed
- the workflow needs manual review
- the route is not fully exposed yet
- the current user does not have access
Open the booking or subscription detail page and check the visible status.
Payment Setup Is Blocked
Check:
- authorized payment owner is signed in
- organization context is correct
- provider flow was completed
- browser did not block redirects
- setup was not abandoned halfway through
Do not troubleshoot payment secrets in public channels.
Microsoft Teams Opens The Wrong Marketplace Area
Check:
- Microsoft Teams account
- Skedular account
- organization context
- whether the route belongs to Spaces or Teams
- whether the marketplace setup route is the intended one
Analytics Or Availability Look Empty
Check:
- date range
- organization
- location filters
- product filters
- whether bookings or subscriptions exist
- whether the product has been live long enough to collect activity
What To Send Support
Send:
- organization name
- product name
- booking or subscription reference
- customer-visible issue
- date and time
- what page you were using
Do not send payment credentials, full bank account details, provider tokens, or customer private data not needed for the issue.